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Lifetime Warranty - Replacements, Repairs & Returns

Lifetime Warranty - Replacements, Repairs & Returns

€10,00
€19,00 €10,00
Sale Sold out
Taxes included.
  • Secure payment
  • 30-day returns
  • Free delivery

Enjoy complete peace of mind with our lifetime warranty, designed to protect your precious jewel in all situations:

Replacement or repair offered in case of

  • broken,
  • flight,
  • abnormal alteration
  • manufacturing defect

with shipping costs covered.


Extended Money Back Guarantee : You have 90 days to return your jewelry if you change your mind instead of 30 days.

Because an exceptional jewel deserves exceptional protection, this guarantee embodies Atelier de Malte's commitment to quality and exclusivity.

FAQ

I. The Essence of Our Know-How

What is the signature of L'Atelier de Malte?

Each L'Atelier de Malte jewel embodies a double promise: a heritage of Mediterranean craftsmanship and a contemporary rigor in the choice of materials. Our pieces are designed for demanding minds, combining the brilliance of ethically sourced precious stones with custom-made noble metals. A limited collection, renewed according to the seasons, for those who refuse the ordinary. 

II. Unwavering Excellence

How do you ensure the perfection of each piece?

  • Certified noble metals (18K gold, rhodium-plated silver) and traceable stones.
  • 5 quality checks by our master craftsmen.
  • Lifetime warranty against manufacturing defects. 
    Your trust is sacred: free returns within 30 days, without justification.

 

III. Tailor-made Service

How does delivery work?

  • Shipped within 24 hours in a signature velvet box.
  • Tracked by private SMS/email.
  • Free Standard Delivery (2-6 days) or Express 48h (on request).

Can I modify an order or get personalized advice?

Our White Glove team is available 7 days a week on a dedicated channel. Use the dedicated contact form.

IV. Why L'Atelier de Malte?

  • ✓ Ethics : 1% of sales dedicated to preserving Mediterranean craftsmanship.
  • ✓ Exclusivity : Early access to capsule collections for our VIP customers.
  • ✓ Eternity : Lifetime warranty and annual cleaning offered.
  • ✓ Trust : 10,000 refined minds have already chosen us.

Where every detail becomes legend.

Delivery & Returns

Concierge Delivery

  • 📦 Museum packaging: Your jewelry travels in a velvet case.
  • 🕒 Delivery times: Standard 2-6 days ( free ) / Express (fee of €5.99).
  • 📍 Real-time tracking: SMS and email notifications at every step.

Friction-Free Returns

  • 🔄 30 days to change your mind: Scan the QR code included in your package, our White Glove team will take care of everything.
  • 💸 Refund within 48 hours or immediate exchange.

At L'Atelier de Malte, even returns are an experience.

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