Return Policy
Return & Refund Policy (Worldwide)
1) Cancellation / Modification
- As long as the order has not been shipped: we do our best to cancel/modify.
- After shipment: you can use the return procedure below (depending on your country) only after receiving your order.
2) Legal Right of Withdrawal — EU/EEA Customers
You have a 14-day period from receipt to withdraw, without justification.
Refund:
- within 14 days from notification,
- deferred until receipt of the return
- to the same payment method (unless expressly agreed),
- standard shipping costs refunded (not upgrades).
Return shipping costs: borne by the customer.
Product condition: complete return (tags, accessories, packaging). A depreciation may apply if used beyond reasonable try-on.
Exceptions: customization/made-to-measure; unsealed hygiene-sealed goods.
Standard form: available at the bottom of the page.
3) “90 Days” Commercial Program - Worldwide
In addition to the legal rights applicable according to your country, we offer a return up to 90 days after delivery, store credit only, after inspection.
Conditions:
- new item, unworn (except try-on), unwashed, odor-free,
- intact tags, accessories and packaging included.
Return shipping costs: borne by the customer.
Credit: no expiration date, non-refundable, not convertible to cash.
(Exclusions may apply to the commercial program: they are indicated on the product page or at the time of purchase. This never limits the EU/EEA legal withdrawal.)
4) Exchanges
We do not offer automated direct exchanges.
To change size/color: return → validation → refund/credit → new order.
5) How to make a return?
- Contact us at contact@latelierdemalte.com with your order number.
- We will send you an RMA + the return address in France.
- Ship your package (tracked recommended, shipping costs at your expense).
- Receipt + quality check → refund (EU/EEA) or credit (90-day program).
6) Defective / Non-compliant Product / Preparation Error
Contact us with photos/video.
The legal conformity warranty applies in the EU/France: compliance (repair/replacement), then other solutions depending on the case.
7) “Delivered” Package Not Received / Delivery Error
Contact us within 7 days with tracking + evidence (drop-off photo, carrier exchanges).
Risk transfer occurs upon physical possession; we handle these situations through investigation and evidence.
8) Standard Withdrawal Form (EU/EEA)
(Legal template — to be completed only if you wish to withdraw)
Order number:
Quantity of item(s) to return:
Item name(s) to return:
Ordered on () / received on () :
Customer name(s):
Customer address(es):
Date of request:
