90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

90-DAY RETURN

Guaranteed Happiness

Free shipping

Behind every piece, a demand for excellence.

At L'Atelier de Malte, each piece is the result of artisanal craftsmanship and a rigorous selection of materials.

A boutique with a human scale, service worthy of our pieces, and creations that we proudly sign.

    The enthusiasts behind the Atelier

    Mathilde D.

    Mathilde D.

    Founder & Artistic Director

    She is the one who designs each model, selects the leathers, and approves the prototypes. A former art director in Parisian luxury leather goods, Mathilde still spends one week a month in the workshops. Her obsession: that each piece looks like a €2,000 bag without you having to say so.

    Julie D.

    Julie D.

    Operations & Customer Experience Manager

    Mathilde's sister, Julie left the strategy consulting to join the adventure in 2020. She coordinates logistics, manages relationships with our workshops, and ensures that every order arrives on time, perfectly packaged. She also responds to your messages and remembers your name.

    Hugo B.

    Hugo B.

    Image & Content Manager

    Hugo manages the brand's visual universe—photoshoots, website, social media. A former freelance photographer for several fashion houses, he ensures that every image perfectly reflects who we are: beauty without showiness.

    Frequently Asked Questions

    What are your delivery times and shipping destinations?

    We ship to most countries worldwide with tracked and secure delivery service.

    • Delivery times: 4 to 8 business days depending on the destination
    • Systematic tracking: each order has a tracking number provided as soon as it ships
    • Cost transparency: displayed prices include applicable taxes; no additional fees are charged upon receipt
    • Reliable service: our logistics partners are selected for consistent delivery times and careful handling of items

    We remain available if you wish to check the delivery time for a specific destination.

    Are delivery fees included?

    Yes. Delivery is free on all orders, with no minimum purchase required.

    Each shipment comes with a tracking number provided as soon as it is dispatched, so you can track your package with complete transparency.

    What is your return and exchange policy?

    You have 90 days to return an item if you wish to exchange it or receive a store credit.

    Store credits are valid indefinitely and can be used across the entire site.

    If you prefer a refund, it will be made to the original payment method. A flat fee is deducted to cover part of the logistical costs related to the return and quality control.

    Items must be returned new, unused, and with their original packaging to ensure prompt processing.

    Our team is available to assist you with your request or to advise you before your order.

    How to contact you?

    Our customer service is here to assist you with any questions before or after your order. You can contact us at any time at contact@latelierdemalte.com or via our contact form.

    Our response hours (Paris, France time):

    • Monday to Friday: 8:00 AM – 9:00 PM
    • Saturday: 8:00 AM – 7:00 PM
    • Closed on Sunday

    For faster processing, please include your order number as well as your first and last name.

    All requests are handled directly by our team, without intermediaries, to ensure reliable and personalized follow-up.

    Recommended by 5,000+ customers

    rated 4.7/5


    • I love the bag. It is truly beautiful.

      Daisy


    • I ordered the Moira bag, which is beautiful and of exceptional quality, but upon receiving it, I found it larger than I had imagined. I contacted customer service for a possible return, and I received a response within a few hours, which I did not expect at all. They offered me several options, but in the end, I kept the bag partly because it is stunning, but mostly because the excellence of the customer service tipped the balance. L'Atelier de Malte has gained a new customer!

      Leanne


    • Excellent experience.

      Rome


    • I hesitated before ordering. A bag found on Pinterest, a brand I didn’t know… I was afraid of receiving something disappointing. Well, I’m amazed. The leather is soft, the finishes are flawless, and honestly, at this price, it’s an incredible quality value.

      Caroline


    • The bag is very well made with the stitching, edge finishes, metal accessories, and it is very comfortable to wear.

      Oleksandra


    • Second order. The first time it was the Moira in black, this time the model in green. Customer service sent me a little personalized note with my first order, which touched me. You can feel there are real people behind the brand, not just a warehouse. The bag holds up perfectly over time; the one I've had for four months hasn't changed.

      Émilie


    • Delivery received in 5 days, very well packaged. The bag matches the photos.

      Stéphanie


    • Very beautiful product, nice finishes. I was looking for an elegant bag for the office without having to sell a kidney. Mission accomplished.

      Sandrine


    • Honestly skeptical at first. I'm the type to compare for weeks before buying and to scrutinize reviews. There were negative feedbacks that worried me, but I saw that the brand always responded and offered solutions, which reassured me about their seriousness. I took the plunge and I'm delighted: the bag is well made, the closures are sturdy, the leather smells good. It's a genuine product, not a disguised counterfeit.

      Isabelle


    • Ordered on a Monday, received on Friday. The packaging is neat, the bag was protected in a dust bag. What surprised me is the weight of the bag; it has structure, the metal accessories are heavy, it doesn’t feel plastic. For the price, I expected compromises, but in the end, I don’t see any.

      Pauline


    • I wear it every day at work; it goes just as well with a suit as with jeans. Exactly what I was looking for.

      Lily

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