I. The Essence of Our Know-How

What is the signature of L'Atelier de Malte?

Each L'Atelier de Malte jewel embodies a double promise: a heritage of Mediterranean craftsmanship and a contemporary rigor in the choice of materials. Our pieces are designed for demanding minds, combining the brilliance of ethically sourced precious stones with custom-made noble metals. A limited collection, renewed according to the seasons, for those who refuse the ordinary. 

II. Unwavering Excellence

How do you ensure the perfection of each piece?

  • Certified noble metals (18K gold, rhodium-plated silver) and traceable stones.
  • 5 quality checks by our master craftsmen.
  • Lifetime warranty against manufacturing defects. 
    Your trust is sacred: free returns within 30 days, without justification.

 

III. Tailor-made Service

How does delivery work?

  • Shipped within 24 hours in a signature velvet box.
  • Tracked by private SMS/email.
  • Free Standard Delivery (2-6 days) or Express 48h (on request).

Can I modify an order or get personalized advice?

Our White Glove team is available 7 days a week on a dedicated channel. Use the dedicated contact form.

IV. Why L'Atelier de Malte?

  • Ethics : 1% of sales dedicated to preserving Mediterranean craftsmanship.
  • Exclusivity : Early access to capsule collections for our VIP customers.
  • Eternity : Lifetime warranty and annual cleaning offered.
  • Trust : 10,000 refined minds have already chosen us.

Where every detail becomes legend.

Ordering

All your questions answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team.

Can I add or remove items from my cart?

es,you can modify your cart until you confirm your order

Do I need an account to place an order?

While not mandatory, creating an account allows you to track your order history, manage saved parts lists, and enjoy faster checkout in the future.

Product

All your questions answered regarding products.

How do I find the right part for my car?

You can use our vehicle selection tool on the website or search by part number,keyword,or browse by category.

What if I'm unsure about a part's compatibility?

Our customer service team is happy to assist you in finding the correct part for your vehicle. You can contact them by phone or chat online.

Do you offer product warranties?

Warranty information varies depending on the specific product. Warranty details are usually included on the product page or packaging.

Payment

All your questions answered regarding payments.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, etc.), debit cards, and some online payment methods (eg, PayPal).

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.pen_spark

Do you offer COD?

Sorry, at this moment we do not offer cash on delivery (COD) method of payment.

Shipping

All your questions answered regarding shipping.

What are your shipping options?

We offer standard, expedited, and next-day delivery options (availability may vary depending on your location).pen_spark

How much does shipping cost?

Shipping costs are calculated based on the weight, size of your order, your chosen delivery method, and your location.The final cost will be displayed at checkout.

Can I track my order?

Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Return Products

All your questions answered regarding return.

What is your return policy?

We offer a 14-day return policy on most unused parts (exceptions may apply). You can find detailed return instructions and any exclusions on our Returns Policy page.

How do I return an item?

Please visit our Returns Policy page or contact customer service for instructions on initiating a return.

Who pays for return shipping?

This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.