Frequently Asked Questions

What materials do you use and how are they selected?

We select durable and reliable materials, chosen for their longevity and comfort of use. We apply a fair pricing policy: our pieces are offered without excessive margins or costs related to traditional distribution.

• Leather goods : genuine leather or natural suede, chosen for their stability, density, and resistance to daily wear. The leather lining provides better structure and enhances the durability of the models.
  
• Jewelry : 925 silver, high-quality stainless steel or 18k gold plated depending on the models, to ensure good resistance to oxidation and daily use without loss of shine.
  
• Textile : natural fibers and high-end blends (wool, cotton, viscose, etc.), selected for their comfort and durability over time.
  

Each piece undergoes a enhanced quality control before shipping, to guarantee you a reliable, aesthetic, and pleasant product to use from day one.

We select durable and reliable materials, chosen for their longevity and comfort of use. We apply a fair pricing policy: our pieces are offered without excessive margins or costs related to traditional distribution.

• Leather goods : genuine leather or natural suede, chosen for their stability, density, and resistance to daily wear. The leather lining provides better structure and enhances the durability of the models.
  
• Jewelry : 925 silver, high-quality stainless steel or 18k gold plated depending on the models, to ensure good resistance to oxidation and daily use without loss of shine.
  
• Textile : natural fibers and high-end blends (wool, cotton, viscose, etc.), selected for their comfort and durability over time.
  

Each piece undergoes a enhanced quality control before shipping, to guarantee you a reliable, aesthetic, and pleasant product to use from day one.

What capacity do your bags offer for everyday use?

Our bags are designed for daily use: spacious enough to carry the essentials of an active day, while maintaining an elegant and structured line.

• Capacity suitable for a 13’’ laptop, a notebook, or a tablet depending on the models
  
• Organized interior compartments : zippered pocket, phone slot, flat pocket
  
• Simple and secure opening, designed for regular use without fragility
  
• Thought-out volume to remain functional without giving the impression of a bulky tote
  

Our models prioritize a useful, stable, and discreet capacity to naturally fit both a professional pace and your city outings.

How to care for your suede and leather bags?

Our suede and leather bags are designed for regular use and require little maintenance. Here are some simple steps to preserve their condition over time:

• Suede : use a soft brush dedicated to suede to dust off and revive the material. For small marks, a light pass with a suede eraser is usually sufficient.
  
• Smooth leather : gently clean with a slightly damp cloth, then occasionally apply a leather lotion or balm to maintain the material’s suppleness.
  
• Storage : keep the bag filled with tissue paper or its dust bag to preserve its shape. Avoid prolonged exposure to direct sunlight or humidity.
  
• Daily use : suede and leather naturally develop a patina; this slight change is part of the material’s character and does not affect quality.
  

If needed, we remain available to advise you based on the model you own.

What are your delivery times and shipping destinations?

We ship to most countries worldwide with tracked and secure delivery service.

• Delivery times : 4 to 8 business days depending on the destination
  
• Systematic tracking : each order has a tracking number provided as soon as it ships
  
• Cost transparency : the displayed prices include applicable taxes; no additional fees are requested upon receipt
  
• Reliable service : our logistics partners are selected for stable delivery times and careful handling of the items
  

We remain available if you wish to check a delivery time for a specific destination.

Are the delivery fees included?

Yes. Delivery is free on all orders, with no minimum purchase.

Each shipment has a tracking number provided upon dispatch, so you can track your package transparently.

What is your return and exchange policy?

You have 90 days to return an item if you wish to exchange it or receive a credit.

Credits are valid indefinitely and can be used site-wide.

If you prefer a refund, it will be made to the original payment method. A flat fee is deducted to cover part of the logistical costs associated with the return and quality control.

Items must be returned new, unused, and accompanied by their original packaging to ensure quick processing. Shipping is at your expense. 

Our team remains at your disposal to assist you in your process or advise you before your order.

How does your after-sales service work?

Our customer service supports you for any questions before or after your order. You can contact us at any time at the address contact@latelierdemalte.com or via our contact form.

Our response hours (Paris time, France):

• Monday to Friday: 8:00 AM – 9:00 PM
  
• Saturday: 8:00 AM – 7:00 PM
  
• Closed on Sunday
  

For faster processing, please do not hesitate to specify your order number as well as your first and last name.

All requests are handled directly by our team, without intermediaries, to ensure reliable and personalized follow-up.

Do you offer gift options?

Yes. All our creations are delivered in a case or careful packaging, suitable for gifting.

We also offer:

• Gift cards : an elegant option to offer the freedom of choice.
  
• Jewelry subscriptions : the monthly receipt of an exclusive creation, to give or to treat yourself.
  
• Box Mystère : a selection prepared by our team, containing a piece chosen for its style and quality.