FAQ

I. The Essence of Our Know-How

What is the signature of L'Atelier de Malte?

Each L'Atelier de Malte jewel embodies a double promise: a heritage of Mediterranean craftsmanship and a contemporary rigor in the choice of materials. Our pieces are designed for demanding minds, combining the brilliance of ethically sourced precious stones with custom-made noble metals. A limited collection, renewed according to the seasons, for those who refuse the ordinary. 

II. Unwavering Excellence

How do you ensure the perfection of each piece?

• Certified noble metals (18K gold, rhodium-plated silver) and traceable stones.
• 5 quality checks by our master craftsmen.
• Lifetime warranty against manufacturing defects. 
  Your trust is sacred: free returns within 30 days, without justification.

 

III. Tailor-made Service

How does delivery work?

• Shipped within 24 hours in a signature velvet box.
• Tracked by private SMS/email.
• Free Standard Delivery (2-6 days) or Express 48h (on request).

Can I modify an order or get personalized advice?

Our White Glove team is available 7 days a week on a dedicated channel. Use the dedicated contact form.

IV. Why L'Atelier de Malte?

• ✓ Ethics : 1% of sales dedicated to preserving Mediterranean craftsmanship.
• ✓ Exclusivity : Early access to capsule collections for our VIP customers.
• ✓ Eternity : Lifetime warranty and annual cleaning offered.
• ✓ Trust : 10,000 refined minds have already chosen us.

Where every detail becomes legend.