I. The Essence of Our Expertise 

What is the signature of L'Atelier de Malte?

Each L'Atelier de Malte jewel embodies a dual promise: a heritage of Mediterranean craftsmanship and contemporary rigor in material selection. Our pieces are designed for discerning minds, combining the brilliance of ethically sourced precious stones with custom-crafted precious metals. A limited collection, renewed seasonally, for those who refuse the ordinary. 

 

II. Unwavering Excellence

How do you guarantee the perfection of each piece?

  • Certified precious metals (18K gold, rhodium-plated silver) and traceable stones.
  • 5 quality checks by our master artisans.
  • Lifetime warranty against any manufacturing defect. 
    Your trust is sacred: gracious returns within 30 days, no justification needed.

 

III. Tailored Service

How does delivery work?

  • Shipping within 24h in a signature velvet case.
  • Tracking via private SMS/email.
  • Standard Delivery free of charge (2-6 days) or Express 48h (on request).

Can I modify an order or get personalized advice?

Our White Glove team is at your service 7 days a week via a dedicated channel. Use the dedicated contact form. 

 

IV. Why L'Atelier de Malte?

  • ✓ Ethics : 1% of sales dedicated to preserving Mediterranean craftsmanship.
  • ✓ Exclusivity : Early access to capsule collections for our VIP clients.
  • ✓ Eternity : Lifetime warranty and annual cleaning included.
  • ✓ Trust : 10,000 refined minds have already chosen us.

Where every detail becomes legend.

Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team.

Can I add or remove items from my cart?

Yes, you can modify your cart until you confirm your order

Do I need an account to place an order?

While not mandatory, creating an account allows you to track your order history, manage saved parts lists, and enjoy faster checkout in the future.

Product

All your queries answered regarding products.

How do I find the right part for my car?

You can use our vehicle selection tool on the website or search by part number, keyword, or browse by category.

What if I'm unsure about a part's compatibility?

Our customer service team is happy to assist you in finding the correct part for your vehicle.You can contact them by phone or chat online.

Do you offer product warranties?

Warranty information varies depending on the specific product. Warranty details are usually included on the product page or packaging.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, etc.), debit cards, and some online payment methods (e.g., PayPal).

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.pen_spark

Do you offer COD?

Sorry, at this moment we do not offer cash on delivery (COD) mode of payment.

Shipping

All your queries answered regarding shipping.

What are your shipping options?

We offer standard, expedited, and next-day delivery options (availability may vary depending on your location).pen_spark

How much does shipping cost?

Shipping costs are calculated based on the weight, size of your order, your chosen delivery method, and your location. The final cost will be displayed at checkout.

Can I track my order?

Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Return Products

All your queries answered regarding return.

What is your return policy?

We offer a 14-day return policy on most unused parts (exceptions may apply).You can find detailed return instructions and any exclusions on our Returns Policy page.

How do I return an item?

Please visit our Returns Policy page or contact customer service for instructions on initiating a return.

Who pays for return shipping?

This depends on the reason for the return. Our Returns Policy will specify who is responsible for return shipping costs.